FAQ

FAQ – Frequently Asked Questions

General Information About Ordering

How do I place an order?

1. Add the items you wish to purchase to your shopping cart.
2. Click on the shopping cart and select “Checkout.”
3. Enter your information, including your email address, name, and delivery address.
4. Select your available shipping method.
5. Select your preferred payment method and enter the required payment details.
6. Review and confirm your order.

Once your order has been successfully placed, you will receive an order confirmation email containing your order number and order details.

How do I know if my order was successful?

After completing your order, you will receive an order confirmation email with your order number and purchase details.

If you do not receive the email, please check your spam or junk folder. If you still cannot find it, please contact our customer service team at [email protected].

Shopping Cart & Payment

How do I add items to my shopping cart?

Click “Add to Cart” on the product you wish to purchase. You can continue shopping or proceed directly to checkout.

How do I manage my shopping cart?

Click the shopping cart icon at the top of the website. From there, you can adjust the quantity of items or remove products from your cart.

Which payment methods do you accept?

We may accept the following payment methods, depending on availability at checkout:

• Credit and debit cards
• Visa
• Mastercard
• PayPal
• Apple Pay

Available payment methods will be displayed during checkout.

How do I redeem a discount code?

Add your desired products to your shopping cart and proceed to checkout.

Enter your discount code in the “Discount Code” or “Coupon Code” field and click “Apply.”

If the code is valid and meets the applicable promotion requirements, the discount will be applied to your order.

Delivery & Order Issues

What should I do if an item is missing or I receive the wrong item?

Please contact us as soon as possible at [email protected].

Please provide your order number and, if you received an incorrect or damaged item, include clear photos of the product and packaging so that we can assess the issue.

Depending on the circumstances, we may provide a replacement, refund, or another appropriate solution.

What should I do if my order arrives damaged?

Please inspect your order as soon as you receive it.

If your product arrives damaged or defective, contact us at [email protected] as soon as possible and provide your order number together with clear photos or videos showing the issue.

We will review the information and work with you to provide an appropriate solution.

How can I track my order?

Once your order has been shipped, you will receive shipping information or a tracking number where available.

You can use the tracking information provided to check the status of your shipment.

If you have not received your tracking information or need assistance, please contact us at [email protected].

Returns & Cancellations

How can I cancel my order?

You may request to cancel your order before it has been shipped.

Once your order has entered the shipping process, cancellation may no longer be possible.

To request a cancellation, please contact us as soon as possible at:

[email protected]

Please include your order number and clearly state that you would like to cancel your order.

If your cancellation is approved, the refund will be issued to your original payment method in accordance with our Refund Policy.

How can I return an item?

Please review our Return & Refund Policy before requesting a return.

To start a return, contact us first at:

[email protected]

Please provide your order number and the reason for your return.

Do not send products back to the manufacturer or to any address without first contacting our customer service team and receiving return instructions.

Can I return a used or opened device?

For hygiene, safety, and product-quality reasons, used or opened devices may not be eligible for return, except where the product is defective, damaged, or incorrect.

Please contact our customer service team if you have received a defective or incorrect product.

Security & Privacy

Is ordering online secure?

Yes. We take reasonable steps to protect your personal information and use appropriate security technologies, including SSL encryption, to help protect information transmitted through our website.

However, no method of transmission or storage over the internet can be guaranteed to be completely secure.

Is my credit card information secure?

Yes. Payments are processed securely through our third-party payment providers.

We do not store your full credit card details on our own servers. Payment information may be processed directly by the relevant payment provider in accordance with its own security and privacy practices.

Will my personal information remain private?

We take reasonable steps to protect your personal information.

We may disclose personal information to third-party service providers where reasonably necessary to process orders, arrange delivery, process payments, provide customer support, maintain website functionality and security, prevent fraud, or where required or permitted by law.

For more information, please see our Privacy Policy.

Age Verification

Do I need to meet an age requirement to place an order?

Our products are intended only for customers who are legally permitted to purchase and use age-restricted products.

Where required or reasonably necessary, we may request information to verify your age before completing an order.

We reserve the right to refuse or cancel an order where we cannot reasonably verify that the customer is legally permitted to purchase the relevant products.

Why may I be asked to provide age-verification information?

Age verification may be required to comply with applicable laws and regulations relating to age-restricted products.

Any information collected for this purpose will be handled in accordance with our Privacy Policy and applicable privacy laws.

Customer Support

How can I contact Vapepie Australia?

If you have questions about your order, products, shipping, returns, payments, or anything else, please contact our customer service team:

Email: [email protected]

Please include your order number where applicable so that we can assist you more efficiently.